Welcome/Information Center

The Welcome/Information Center provides special services for patients, families, and visitors at UPMC Children's Hospital of Pittsburgh. 

• Hours: 7 a.m. – 10:30 p.m.
• Phone: 412-692-7240 (from inside the hospital, dial 692-7240)

Please contact the Welcome/Information Desk, to request any of the services listed below.

• Amenities
• Amenity kits 
• Car seat loans (availability dependent upon supply)
• Flower and gift delivery to child's room
• Laundry products
• Directions and maps 
• To the hospital and frequently used area highways
• To ambulatory care centers
• To various areas within the hospital
• CHP Guide to Your Same Day Surgery Booklet (PDF)
• Door assistance
• Overnight accommodations
• Parking/cashier/pay station information
• Transportation arrangements
• Visitor passes and access cards
• Visitation hours
• Wheelchairs
• Books for waiting rooms
• Donations for Child LIfe and other departments

Communications Assistance

Support is offered for patients or family members who are hearing-impaired or non-English-speaking, including:

• Foreign language interpreters
• Sign language interpreters
• Listening devices
• TDD/TTY devices
• Deaf Talk (video-conferencing equipment providing sign language and foreign language interpreting)

For more information, contact Clinical Social Work at 692-5255 or call the hospital operators at 692-5325 to have the social worker on call paged.